Refund policy

14 days to change your mind

If you start a paid Plan (Band or Producer, monthly or annual) and change your mind, ask for a refund within 14 days of your first payment and we'll refund that payment in full. You move to the Free Plan, and nothing in your Projects is deleted.

After 14 days

• You can cancel any time. You keep your Plan until the end of the month or year you've paid for, then move to Free. We don't refund part of a period.
• Renewals, monthly or annual, aren't refundable, so cancel before the renewal date if you don't want it.
• An upgrade is charged pro rata for the rest of the period. A downgrade takes effect at the end of the period.
• If we take something away that you've paid for, or the service is unavailable for a long time, we'll put it right, including with a refund.

How to ask

Email hello@pindropmusic.com from the address you sign in with. Paid Plans are sold through Stripe, our reseller, so the refund comes from Stripe to the card or account you paid with, usually within 5–10 working days. Stripe may also deal with a refund request you send to it directly.

Your legal rights

This policy doesn't affect your rights under consumer law. See the terms for the rest of how paid Plans work.